| Need A : IT Specialist - New York, NY (Region 3) - Onsite from day 1 at York, New York, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1265034&uid= From: Kumar Yash, SSPEARHED INC [email protected] Reply to: [email protected] Hi, Hope you are doing good.!! I am reaching out to you on an exciting job opportunity with one of our clients. Job Title : IT Specialist Job ID: HBITS-05-13319 Location : New York, NY (Region 3) - Onsite from day 1 Duration : 30 Months -Long-term Visa- Any valid working visa in USA. There is only 1 round with direct client NOTE = This is onsite job from day 1. Client will provide Hybrid work option. You have to go onsite 2/3 days in a week. The consultant will serve as a dedicated resource providing technical support for agency employees in OMH's NYC Office. Daily tasks will include: Monitor/oversee the local technical environment to ensure proper functioning (e.g. ensure network infrastructure, video conference, and other local systems are operational.) Work with client agency to ensure timely incident reporting and service request entry through ITSM Service Now Understand the ITS organization in order to work effectively with ITS Portfolio, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalation Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur. Understand user account and access environment to help triage and/or resolve access issues. Understand OMH and ITS Information Security Policies as well as OMH specific regulations regarding confidential data. Understand ITS procedures relative to user support, provide direction to agency for submitting tickets, requesting training and locating resources offered by ITS related to its services Ensure familiarity and proficiency in technical support of video conferencing equipment; reach out to ITS colleagues and/or vendor support (when available) for assistance Provide basic 'how to' instruction to users for common desktop functionality/software issues, and for establishing video conference calls and use of technology to present or share information. Collaborate with OMH onsite office staff as necessary to resolve agency office related support issues that fall under their purview. Respond to all incoming help calls as they are received. Provide technical assistance (person-to-person) to all users. IT Specialist Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer. Senior 60 - 84 months: Candidate is able to work independently, without assistance and provides guidance to others. May have an advanced education. 78 Months - Technical Experience in end-user desktop troubleshooting and support. 78 Months - Technical Experience with office-wide PC, laptop, network and printer/peripheral troubleshooting and support activity. 72 Months - Experience with ticket management software and related procedures (e,g, ITSM Service Now) 48 Months - Experience managing and prioritizing support calls 72 Months - Experience with Microsoft Suite of products as well as Desktop O/S 48 Months - Experience workings as a support manager in a IT environment with responsibility for self-managing and supporting all aspects of IT within an office setting supporting 75+ staff. 48 Months - Experience in a customer service related support position providing direct, in-person technical support to Executive level clients/customers and administrators 72 Months - Experience supporting, troubleshooting, and operating video-teleconference equipment. 24 Months - Experience with internet-based teleconference software support (e,g, Webx, MS Teams, Zoom) E-mail is the best way to reach me, if I dont pick your call. Thanks & Regards Yash Kumar Sspearhead Inc Keywords: access management information technology golang microsoft Idaho New York Need A : IT Specialist - New York, NY (Region 3) - Onsite from day 1 [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1265034&uid= |
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| 09:54 PM 29-Mar-24 |