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Supply Chain- Program Manager at El Segundo, California, USA
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https://jobs.nvoids.com/job_details.jsp?id=1187631&uid=

From:

Preety Sharma,

HMG America

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Greetings!

HMG America LLC is the best Business Solutions focused Information Technology Company with IT consulting and services, software and web development, staff augmentation and other professional services. One of our direct clients is looking for Service Delivery Manager Supply Chain in El Segundo, CA. Below is the detailed job description.

Title:  Service Delivery Manager Supply Chain

Location:  El Segundo, CA - No Remote

Duration: 6months+ (Contract to hire)

Mandatory Skills:  Program management, AMS, and managed large teams

Job Description:

Role Overview:

                   15 to 20 years of experience

                   ITIL certified or excellent knowledge of ITIL framework/processes

                   Experience in managing AMS/production support of large engagements with exposure to Digital Business

                   Oversee the daily operations of the AMS team as well as participate as an active member

                   Act as a mentor and provide oversight, coaching, etc

                   Be the point of contact for any escalation

                   Analyze data and implement process improvements

                   Clearly communicate escalated issues

                   Monitor team performance and report on metrics

                   Ensure that all customer inquiries and issues are solved correctly and promptly and professionally.

                   Participate in P1/P2 calls

                   Record and track SLAs, contractual commitments, risks and share reports

                   Review and optimize cost by implementing relevant solutions

Keywords: information technology California
http://bit.ly/4ey8w48
https://jobs.nvoids.com/job_details.jsp?id=1187631&uid=
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04:51 AM 06-Mar-24


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Location: El Segundo, California