| Onsite role : IVR Tester with Hammer Tool experience : Dallas, TX at Dallas, Texas, USA |
| Email: [email protected] |
|
http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1105434&uid= Rate : $50/hr. On C2C. Position: IVR Tester with Hammer Tool experience Location: Dallas, TX -Onsite Duration: Long Term Job Type: Contract Job Description: Must Have Hands on experience with Hammer Tool for IVR Testing. 4+ Automation Testing experience in IVR through Hammer tool. Need experience with Avaya Enterprise Cloud - IVR, Callbacks, Softphones, and WFO Strong knowledge on Empirix Hammer G5 or TDM automation tools. 1+ End to End Hammer Project Delivery 1 + SQL knowledge and experience Experienced Signaling, Message, Interface Automation Expertise on VB Scripting & Java scripting language. Experienced in test processes and methodologies. Hammer server deployment and End to End workflow. Interactive Voice response system and tool knowledge to test IVR Experience verifying the logic of the Call Flow and BRD Proficient in Requirements, test management and defects workflows. Nice to Have Ensure customer success by answering and resolving technical support cases adhering to our core operational processes (Update issue tracker, escalation matrix, engaging partner teams etc.) and meeting response SLOs and high level of customer satisfaction. Develop familiarity with key documentation related to the products under support; consistently direct customers to correct documentation in order to ensure customer success. Contribute to team efficiency by understanding and consistently adhering to support processes for: case handling, escalations, hand-offs, bug filing, case routing, and case root cause categorization. Reproduce customer problems, independently and consistently adhering to team processes for filing bugs (product & documentation) and feature requests. Ability to write clear customer communications, structure the troubleshooting next steps, provide workarounds where possible, and empathize with customer needs and pain points. Appetite to drive change in tools, processes, and products to eliminate pain points at their root. Deployment automation and orchestration with tools such as GitLab Runner and Jenkins Strong Knowledge with Jira XRAY or Zephyr Experience with CMS, AEP, and BRE would be nice to have. Soft Skills Excel communication, Leadership, Attitude Monitoring, reviewing, and managing technical operations. Guiding developers and automation teams in case of an issue Effective problem-solving expertise, trouble shooting, code debugging, root cause analysis skills. Warm Regards ... Avdhesh Kumar Technical Recruiter : [email protected] https://www.linkedin.com/in/avdhesh/ Disclaimer: The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. E-mail transmission is not guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or may contain viruses in transmission. The e-mail and its contents (with or without referred errors) shall therefore not attach any liability on the originator or Excelon Solutions LLC or its affiliates. Views or opinions, if any, presented in this email are solely those of the author and may not necessarily reflect the views or opinions of Excelon Solutions LLC or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of authorized representative of Excelon Solutions LLC is strictly prohibited. This communication is intended only for the use of the addressee(s) and contains information that is PRIVILEGED AND CONFIDENTIAL. Unauthorized reading, dissemination, distribution, or copying of this communication is prohibited. -- Keywords: information technology Texas http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1105434&uid= |
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| 11:31 PM 09-Feb-24 |