| Business Analyst with Help Desk at Trenton, New Jersey, USA |
| Email: [email protected] |
|
http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1079541&uid= Need Local to NJ Hello, This is Jack from HSK Technologies, hope you are having a great day. I have found a perfect requirement matching your job profile, please find the job description below and let me know your response. Role: Business Analyst with Help Desk Location: Trenton, NJ (Hybrid Position) Duration :: Long term Job Description: Need a BA with Help Desk, Customer Service, Analysis, and Testing experience to work in a Help Desk support role to work on provisioning user access to Judiciary applications. Position is Hybrid; 2 Days Onsite, 3 Days Remote. Project will be extended. EXCELLENT written and verbal communication. Project: This unit has responsibility for provisioning user access. A BA is needed to handle this via a Help Desk role and also to come upwith ways to automate our systems/enhance the provisioning process so that this manual process becomes more efficient. REQUIRED RESPONSIBILITIES/EXPERIENCE: The BSC will be responsible for monitoring the help desk, accepting help desk tickets, analyzing requests, and assisting the user with a resolution in a timely manner. The BSC will be working within a team to instigate process improvements in the provisioning workflow. The BSC will be expected to work in a fast-paced environment and will be expected to be organized, multitask, take initiative and be customer friendly. Skills required: Experience with Help Desk, customer service, and directly assisting users. Experience with developing systems via a structured SDLC methodology including Agile methodology. Experience with developing various documentation including BRD, FRD, Use Cases, User Stories, etc. Experience in developing UI/UX mockups and workflows (Adobe XD preferred). Ability to gather and interpret relevant information via interviews, observation, surveys, meetings and reading manuals/documentation. Experience in collaborating with multiple teams to develop and implement programs. Experience in writing test plans and test scripts and conducting various testing. Experience in creating user training manuals and conducting user training and demos. Ability to analyze complex business processes and work flows and propose areas for improvement. 4 year college degree or equivalent study required. Relevant work experience: 6 to 8 years. Required Skills: Skill Years of Exp Experience as a business analyst Experience with customer service/end user support/help desk support Knowledge of various documentation including BRD, FRD, use cases, user stories, test scripts, etc Experience with developing systems via a structured SDLC methodology including Agile methodology Experience in collaborating with multiple teams to develop and implement programs Experience with software testing Ability to analyze complex business processes, work flows, and assist the user with the issue and resolution Experience in developing UI/UX mockups and workflows (Adobe XD preferred). Ability to analyze complex business processes and work flows and propose areas for improvement Experience in creating user training manuals and conducting user training and demos 4 year college degree or equivalent study required Candidate understands this is a Hybrid role requiring 2 days / week onsite with the team from Day 1. Do you accept this requirement(Yes/No) If the candidate resides more than 1 hour from the client site, will the candidate relocate for the position(Yes/No) Keywords: business analyst user interface user experience New Jersey http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=1079541&uid= |
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| 08:41 PM 02-Feb-24 |