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Transition Manager Location - Dallas, TX Day 1 onsite at Dallas, Texas, USA
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Job Role - Transition Manager

Location - Dallas, TX Day 1 onsite  

job Description -

Manage technical teams to propose creative solutions that deliver substantial value to clients. 

Drive various technical team and technology track during transition of services.

Should have very sound knowledge on various data center technologies, Cloud Ops, Network, EUC,

security, Service Desk and Field services.

Plan and conduct due diligence to validate assumptions and refine the transition solution.

Drive all the Phases (Knowledge acquisition, Secondary & Primary support and Steady State) and be the

SPOC for all the escalations/queries for the customers during transition.

Conduct workshops with customer to walk through the Transition Framework whenever required.

Conduct gap analysis from due diligence vs. actual transition.

Manage Agile & complex transition engagements, lead multi-disciplined global teams in order to transform

Utilize project management methodologies keeping focus on business objectives and results. 

Introduce Innovative business solutions to solve client pain points.

Directly responsible for the success of IT infrastructure transitions. 

Serve as primary liaison between Client and Hexaware. 

Primary duties include project management, Scheduling, reporting, escalation, management of project

plan, delivery of critical milestones.

Responsible for global communication with management, program teams, service delivery team, quality,

and vendors; serve as liasion between the business community and the IT organization with the goal of

providing technical solutions and meet business strategic goals.

Manage the accelerated process of transferring services from in-house / incumbent to Hexaware, ensuring

service levels and maintained throughout.

Establish clearly articulated Service Governance, Service Management, Escalation Governance and

Business Change Control Models.

Be successful in negotiation with customers on change requests for the scope creep items and new

solutions during transition phase.

Work in partnership with Sales Teams, Solution Architects, Service Delivery, Finance, HR and Legal to

manage all phases of technical solution development during the transition cycle to qualify all critical

milestones of contract and turn over to service delivery.

Responsible for Planning, lead and manage the transition portion of engagements while ensuring

engagement profitability, customer satisfaction, and effective staff utilization.

Understand Service Management process of Incident, Problem and change

Should be quick learner and adaptable to changing environment.

Vishal Yadav | 
Senior Technical
Recruiter

Teamware
Solutions a division of Quantum Leap Consulting Pvt.
Ltd

2838 E. Long Lake
Road Suite 210, Troy, MI 48085

 D : +1 214
393 5191  

[email protected]   Linkedin - (24) Vishal (Vishu) Yadav |
LinkedIn

www.teamwaresolutions.net

"Nothing will work unless you
do"

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